TY  - BOOK
AU  - Anderson,Kristin
AU  - Kerr,Carol
TI  - Customer relationship management
AV  - HF5415.5 .A528 2002
PY  - 2002///
CY  - New York
PB  - McGraw-Hill
KW  - Customer relations
N1  - Includes index
UR  - https://search.ebscohost.com/direct.asp?db=bth&jid=1VX5&scope=site
UR  - https://biblio.udb.edu.sv/biblioteca/index.php/category/recursos-electronicos/
ER  -