TY - BOOK AU - Rossett,Allison TI - Training needs assessment SN - 0877781958 U1 - 370.71 PY - 1994/// CY - Englewood PB - Educational Technology Publications KW - EDUCACION KW - EMPLOYEES - TRAINING OF KW - TRAINING NEEDS N2 - TABLE OF CONTENTS Acknowledgments ................................. vii Editoras Preface ................................... ix Pretace .......................................... xi Parí One: Introduction ............................. 3 Chapter One: The Trainer's Challenge .............. 3 Chapter Two: Training Needs Assessment ............ 14 Chapter Three: Introducing Analysis Techniques and Tools ...................................... 24 Chapter Four: Performance Problems and Their Causes 29 Parí Two: TNA Techniques .......................... 48 Chapter Five: Extant Data Analysis ................ 48 Chapter Six; Needs Assessment ................... 62 Chapter Seven: Subject Matter Analysis .............. 96 Part Three: TNA Tools ............................. 133 Chapter Eight: Interviewing ....................... 133 Chapter Nine: Observing ......................... 156 Chapter Ten: Working with Groups ................ 175 Chapter Eleven: Writing Questionnaires and Surveys ..... 202 Parí Four: Conclusión .............................. 225 Chapter Tweive: Planning Training Needs Assessment .... 225 Chapter Thirteen: Communicating Results ofTNA ........ 250 índex ........................................... 283 Author índex ............................................. 293 ER -