TY  - BOOK
AU  - Shook,John
TI  - Managing to learn: using the A3 management process to solve problems, gain agreement, mentor and lead 
SN  - 9781934109205
U1  - 658.5 
PY  - 2008///
CY  - Cambridge
PB  - Lean Enterprise Institute
KW  - GESTION DE NEGOCIOS
KW  - LEMB
KW  - AQUISICIÓN DEL CONOCIMIENTO (SISTEMAS EXPERTOS)
N1  - Includes bibliographical references (p. 131-135)
N2  - Managing to Learn by Toyota veteran John Shook, reveals the thinking underlying the A3 management process found at the heart of lean management and leadership. Constructed as a dialogue between a manager and his boss, the book explains how “A3 thinking” helps managers and executives identify, frame, and act on problems and challenges. Shook calls this A3 approach, “the key to Toyota’s entire system of developing talent and continually deepening its knowledge and capabilities.”
ER  -