Service management : operations, strategy, information technology /
Fitzsimmons, James A.
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th ed. - New York : McGraw-Hill, 2011 - xvii , 541 p. : il. ; 29 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
9780073403359 (alk. paper)
SERVICE INDUSTRIES--MANAGEMENT.
CIENCIAS ECONOMICAS
658 / F549
Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 7th ed. - New York : McGraw-Hill, 2011 - xvii , 541 p. : il. ; 29 cm. - The McGraw-Hill/Irwin series operations and decision sciences .
9780073403359 (alk. paper)
SERVICE INDUSTRIES--MANAGEMENT.
CIENCIAS ECONOMICAS
658 / F549
2251-8215
